Personal Training Agreement and Policy

To join a personal training coaching programme at Live Well, operated by Bring You Health Co., Ltd., and become a client, adherence to the following personal training policies and agreements is necessary.

Coaching Package and Date of Expiry

After the consultation and trial session, there is only a 12-session coaching package available for purchase. The 12-session package has no expiration date.

Termination and Refund

Either the client or the coach can terminate the agreement and stop participation at any time. Any unused balance will be refunded to the client within seven working days. If the client requests a refund within the same month as the purchase of the coaching service, the 7% VAT will also be refunded.

Payment

Payment must be made in one lump sum in advance.

Cancellation of a Session

In the 12-session package, the client can cancel one session with 30 minutes’ notice and the coach can do so with 10 minutes’ notice; all other sessions require 24 hours’ notice. If the client fails to cancel a session on time, it will be considered used. If the coach fails to cancel a session on time, a free session will be offered to the client.

Length of a Session

Each coaching session lasts between sixty and ninety minutes, depending on the coaching needs and the number of clients per session. The coach may choose to adjust the length of each session at their discretion.

Commitment

By purchasing a coaching package, a client is making a commitment to their health. A client should follow the programme and instructions of their coach to the best of their ability to maximise their results and avoid any injuries.

Remember, the ultimate results are up to the client. Their coach will show a client how to work their muscles correctly and encourage them to go to their safe limit, but a client is the only one who can make sure they work out consistently, eat properly, get plenty of sleep, and live a healthy lifestyle.

Satisfaction

By purchasing any coaching package, the client acknowledges and agrees that the coach has acted professionally in all prior training sessions, as well as outside of the training sessions within the coaching programme.

Privacy, Terms and Conditions

By using our website and other services, such as, but not limited to, in-person services, coaching through social platforms, assessments and questionnaires, you have read and agreed to our Privacy Policy as well as Terms and Conditions.